2. PRIVACY POLICY

Last updated: 9 October 2026

1. Introduction

This Privacy Policy explains how the operator of Preezm, available at https://preezm.xyz, collects, uses, stores, and protects personal information.
Contact email: preezmservices@gmail.com

We aim to collect only the information reasonably necessary to operate the Website, process orders, deliver products, maintain security, and provide customer support.

2. Information We Collect

Depending on how you use the Website, we may collect the following information.

Information you provide

• Email address and contact information.
• Account information needed to create and maintain a customer account.
• Information you provide when contacting customer support.
• Information you submit in connection with a refund request or order dispute.

Order and transaction information

We may maintain records of purchased products, order numbers, order dates, prices, payment status, and order history.

Payments are processed through PayPal. We may receive transaction-related information from the payment provider necessary to verify payments and manage orders.

[Confirm whether your Website or payment integration stores any additional billing details.]

Technical and security information

We may process IP addresses, timestamps, and technical logs to maintain the security and operation of the Website, investigate suspicious activity, and prevent abuse.

[Specify any additional device, server, hosting, or security data actually collected.]

3. How We Use Personal Information

We may use personal information to:

• Create and administer customer accounts.
• Process purchases and confirm payments.
• Deliver digital products by email.
• Provide customer service and troubleshoot order issues.
• Maintain Website security and prevent fraud.
• Keep transaction records and comply with applicable legal obligations.
• Establish, exercise, or defend legal claims where necessary.

We do not claim to use analytics or advertising tracking tools at this time. If our practices change, we will update this Policy and implement any required notices or consent mechanisms before using new technologies where required.

4. Legal Grounds for Processing

Where applicable law requires a legal basis for processing, the basis will depend on the activity involved.

These may include:

• Contract: Processing necessary to manage accounts, complete orders, and deliver purchases.
• Legal obligations: Retaining records or providing information where required by law.
• Legitimate interests: Protecting the Website, preventing fraud, and resolving disputes, where permitted and appropriately balanced against individual rights.
• Consent: Processing for purposes where valid consent is required.

We will not rely on consent where another legal basis is more appropriate, and where consent is used, it may be withdrawn subject to the legal consequences of withdrawal.

5. Payment Processing

PayPal processes payments under its own applicable terms and privacy notices.

We may receive transaction identifiers, payment confirmation, payment status, and other information required to reconcile orders.

Please review PayPal's privacy documentation for details of its independent processing of payment information.

6. Customer Support and Discord

Customers may contact us through our official Discord support channel.

If you contact us through Discord, we may receive your Discord username, messages, attachments, and any order information you choose to provide.

Discord is a third-party service. Avoid posting passwords, payment card details, or unnecessary personal information in public channels.

[Insert the official Discord server link and identify whether support conversations are retained or exported.]

7. Sharing Information

We may share personal information with service providers where necessary to operate the Website, including:

• PayPal for payment processing.
• Email delivery providers.
• Website hosting and infrastructure providers.
• Security and technical service providers.
• Professional advisers or public authorities where legally required.

We do not sell personal information to advertisers.

[Identify the actual providers used by the Website and any other recipients.]

8. International Data Transfers

Some service providers may process information outside the Republic of Moldova or the country in which you live.

Where applicable law requires safeguards for international transfers, we will implement the appropriate legal and technical measures.

[Identify the countries or transfer mechanisms used by your actual providers, where required.]

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, subject to applicable legal retention requirements.

Order and accounting records may need to be retained for a legally required period.

Support messages and technical logs should be deleted or anonymized when they are no longer needed, unless retention is justified by a legal obligation, security need, or dispute.

[Insert actual retention periods for order records, support messages, account data, and security logs.]

10. Security

We use reasonable technical and organizational measures appropriate to the information we process to help prevent unauthorized access, alteration, disclosure, or destruction.

No internet-based service can guarantee absolute security. Customers should use strong passwords and notify us if they suspect unauthorized access to their accounts.

11. Your Rights

Depending on applicable law, you may have the right to:

• Request access to personal information.
• Correct inaccurate information.
• Request deletion or restriction of processing.
• Object to certain processing.
• Request data portability where applicable.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the competent data protection authority.

Requests can be sent to preezmservices@gmail.com. We may need to verify your identity before responding.

Some requests may be limited by legal obligations or other lawful grounds for retaining information.

12. Children

The Website is not intended to encourage children to provide unnecessary personal information.

Where age-related restrictions or parental consent requirements apply, we will handle personal information in accordance with applicable law.

13. Cookies

The Website may use essential technologies necessary for sessions, account authentication, security, and checkout.

Our current stated practice is not to use analytics or advertising tracking tools. See our Cookie Policy for further information.

The actual cookie behavior of the Website must be verified before publication.

14. Changes to This Policy

We may update this Policy to reflect changes in our processing activities or applicable law.

The current version will be published on the Website with a revised update date.

15. Contact

For privacy-related questions or requests:

Email: preezmservices@gmail.com
Website: https://preezm.xyz